Our Salon Policy
Health and safety is Hairmess Salon’s number one top priority. Please understand we take any service in the salon in a serious manner. Please read the safety information provided carefully before undergoing any service.
–Potential Allergic Reactions: Services may cause allergic reactions. The following symptoms may be redness, itching, swelling, & more. The reactions range from mild to severe. Inform your hair stylist of any allergies or sensitivities to any product, as well as hair products or chemicals
–Patch Test: A patch test can be requested at least 24 hours before a service if you have previous allergy reactions or any existing issues. This allows us to check for any signs of allergies or discomfort. You can book this test at Hairmess Salon with any stylist. Stylists aren’t required to ask if you would like to take it.
–Health Conditions: If you have any previous health conditions. Which may include asthma, respiratory issues, & skin disorders. Please let your stylists know before the appointment. Go see your healthcare provider if you are unaware about the safety of proceeding with a service.
–Pregnancy & Nursing: If you are pregnant or nursing, please contact your healthcare provider before attempting any service.
–Home Care Products: We at Hairmess Salon always embrace to our clients how important it is to use professional home care products. We can always help out our clients and put them on the right track when picking products ranging from needs to want to budget. We sell a wide range of home products.
NO REFUNDS OR EXCHANGES
Procedure & Duration: Services can take several hours to complete. Please organize your day, so it matches with the time of your appointment. Multiple visits to Hairmess Salon might be needed to achieve the end goal while maintaining and preventing our clients hair from breakage.
–Money back: If any allergies occur or the service isn’t how you want it, we do not offer refunds. We offer 7 days after your appointment to contact us & schedule an appointment to get it fixed with no charge.
–Photos: By reading this you agree to allow us to take videos and photos of you for our portfolio. The photos or videos may be used on our social media accounts to highlight our work provided.
–Gratuities: We believe in our staff who provide our loyal clients with the best services. Gratuities are a way to show your stylist and assistants you love their work and support them. Hairmess salon provides excellent service with care and love. We pay attention to detail and provide the best products, staff, and more. We don’t charge a service fee as well as take tips on cards. You can provide tips with cash or zelle. We have envelopes at the front desk and the staff’s Zelle as well.
–Arrival: Please try to be on time for your appointment. We value our staff and clients time. Due to our schedule we give a 15 min grace time. After 15 mins, we may have to reschedule your appointment. This is to help our staff and clients who are getting a service. We understand circumstances happens. If you can’t make it or are running late please call and let us know.
No-show/cancelling: We understand that special circumstances are unavoidable and cancellation may be necessary. If you find yourself unable to keep your appointment we request at least 24 hours notice. ALL cancellations must be done by calling the salon at 561-372-9218. Cancellations done via social media, email or text are not valid. Clients who do not show up their appointments or do not cancel within 24 hours will be charged a fee of 50% from the service booked. Credit cards on file are required to book. Please keep in mind we require clients to reschedule their appointment within 24 hours of the date their appointment is set at.
Price change: We always provide a. “starting price”. We can’t give out an exact price over the phone. Starting prices can always go up depending on the circumstances. We recommend discussing the service and any questions you have with stylists. This gives you an opportunity before you service to find out the price, set your goals, & etc.
Children: We adore children, and understand our loyal clients are parents as well. We provide a high-end experience which requires a calm, relaxing, & quiet atmosphere. If children are brought to the salon, please make sure they behave. We don’t allow running, jumping, or yelling. Children are always welcome, but if necessarily we recommend coming in by yourself or arranging a babysitter.
Phone: Due to the calming salon we provide our guests, we appreciate it if phones were on silent or quiet. We don’t allow speaker phones.
Food: Services can be long sometimes and we understand clients get hungry. We provide coffee, tea, wine, & more. If you bring or order food, please make sure it does not have a strong odor
Pets: We love dogs, and know they are part of people’s families. But due to the State Board of Cosmetology and Board of Consumer Affairs not allowing animals in the salon, we can not have them come. We only allow service animals, not emotional animals. .
PLEASE BE AWARE BY BOOKING ANY SERVICE, YOU ARE AWARE OF ANY POTENTIAL SIDE EFFECT AND TAKE 100% RESPONSIBILITY IF ANYTHING WERE TO GO WRONG.